faqs
FAQs
is the range fragrance free?
our serums, moisturiser and cleanser have no added fragrances. our sheet masks, pimple patches and under eye patches contain low concentrations of fragrance.
is the range suitable for sensitive skin?
our sheet masks are suitable for sensitive skin. please conduct a patch test before using other products.
is the range dermatologist tested?
yes.
where is the range manufactured?
sheet masks, pimple patches are made in south korea.
under eye masks in china.
serums, cleanser and moisturisers in bulgaria.
is the range vegan?
yes.
is the range natural?
most of our products contain over 90% natural ingredients.
- hyaluronic acid bamboo sheet mask: 97%
- hyaluronic acid gel eye mask: 99%
- hydrating complex 5% + hyaluronic acid serum: 98%
- hydrating complex 10% + hyaluronic acid moisturiser: 96%
- niacinamide 10% + rice water serum: 83%
- oat cleansing gel: 93%
- retinoid + squalane 1% complex: 96%
- salicylic acid bamboo sheet mask: 97%
- salicylic acid pimple patches: no
- vitamin C bamboo sheet mask: 97%
- vitamin C 5% serum: 70%
what do natural ingredients mean?
a natural ingredient is a chemical compound that comes from the plant, mineral, animal or microbial kingdom.
do you use FSC paper?
yes.
what is FSC paper?
when the forest stewardship council® (FSC®) certifies that a paper is made of responsibly sourced wood fiber: https://fsc.org/en/what-the-fsc-labels-mean
is the range biodegradable and recyclable?
our sheet masks are biodegradable.
the rest of the range is recyclable.
what sustainability initiatives do you support?
we have a partnership with Ecologi where we plant trees for each purchase.
our sheet masks are biodegradable.
the rest of the range is recyclable.
we use FSC certified paper.
plastic is 30% PCR.
how often can I use your products?
- cleanser: X2 daily
- serums: X2 daily if you are new to high concentration serums, otherwise we suggest starting with 3 times per week and gradually increasing as your skin builds tolerance.
- sheet masks: twice per week or as often as you like
- pimple patches: daily
- under eye patches: twice per week or as often as you like
are the products suitable for pregnant or breastfeeding women?
please refer to our ingredient list on the back of pack and consult your doctor.
can I layer serums?
yes! we recommend layering only up to two serums and don’t recommend combining a retinoid, salicylic or vitamin C at the same time. Rather use one in the evening and the other in the morning.
when should I use your serums?
niacinamide 10% + rice water serum = any time
vitamin C 5% serum = evening
hydrating complex 10% + hyaluronic acid serum = any time
when should I use your moisturisers?
retinoid + squalane complex 1% moisturiser = evening
hyaluronic complex 10% moisturiser = any time
can I use both the moisturiser and serums together?
yes!
is the range cruelty free?
yes.
do your products contain parabens?
we have no added parabens in our products.
Which products can be combined together?
| vitamin C 5% serum |
avoid combining with salicylic acid at the same time. one can be used in the morning and the other at night. |
|
retinoid + squalane complex 1% moisturiser |
avoid combining with salicylic acid at the same time. one can be used in the morning and the other at night. |
| niacinamide 10% + rice water serum |
can be combined with anything |
|
hydrating complex 10% + hyaluronic acid serum |
can be combined with anything |
|
hyaluronic complex 10% moisturiser |
can be combined with anything |
|
oat cleansing gel |
can be combined with anything |
|
vitamin C bamboo sheet mask |
can be combined with anything |
| salicylic acid bamboo sheet mask |
can be combined with anything |
| hyaluronic acid bamboo sheet mask |
can be combined with anything |
|
hyaluronic acid gel under eye patch |
can be combined with anything |
| salicylic acid pimple patch |
can be combined with anything |
when should I use the products?
|
vitamin C 5% serum |
PM |
|
retinoid + squalane complex 1% moisturiser |
PM |
|
niacinamide 10% + rice water serum |
Any time |
| hydrating complex 10% + hyaluronic acid serum |
Any time |
|
hyaluronic complex 10% moisturiser |
Any time |
|
oat cleansing gel |
Any time |
|
vitamin C bamboo sheet mask |
PM |
|
salicylic acid bamboo sheet mask |
Any time |
|
hyaluronic acid bamboo sheet mask |
Any time |
|
hyaluronic acid gel under eye patch |
Any time |
|
salicylic acid pimple patch |
Any time |
which skin types are the products suitable for?
|
vitamin C 5% serum |
sensitive, dry, normal, combination oily |
|
retinoid + squalane complex 1% moisturiser |
sensitive, dry, normal, combination oily |
|
niacinamide 10% + rice Water Serum |
sensitive, dry, normal, combination oily |
|
hydrating complex 10% + hyaluronic acid serum |
sensitive, dry, normal, combination |
|
hyaluronic complex 10% moisturiser |
sensitive, dry, normal, combination |
|
oat cleansing gel |
sensitive, dry, normal, combination, oily |
|
vitamin c bamboo sheet mask |
sensitive, dry, normal, combination, oily |
| salicylic acid bamboo sheet mask |
sensitive, normal, combination, oily |
|
hyaluronic acid bamboo sheet mask |
sensitive, dry, normal, combination |
| hyaluronic acid under eye patches |
sensitive, dry, normal, combination, oily |
| salicylic acid pimple patch |
sensitive, dry, normal, combination, oily |
